If something isn't right

We'd rather you felt good about ordering from us than worried about it. If anything goes wrong, just tell us — we'll sort it out.

• 30-day return: Full refund for unworn items within 30 days of delivery. You cover the return shipping.
• Wrong size: Send the ring back, we'll send the right one, free.
• Arrived damaged or with a fault: Send us a photo — replacement and shipping are on us.
• Lost by the carrier: Your choice — free replacement or full refund.

To start a return, email info@yu-yulino.com

View full Refund Policy →

Secure payment

You can pay with:

• PayPal
• Apple Pay & Google Pay
• Visa, Mastercard, and other supported cards

Card and wallet payments are processed in UAH. The final amount and currency are shown before you confirm payment. PayPal and your bank may apply their own conversion rate or fee.

Made to be worn

Sterling silver can get wet — it may darken naturally over time, which is a normal surface change and easy to clean.

Use the polishing cloth included with your order, or lukewarm water with mild soap and a soft cloth. For pearls and natural stones, avoid cleaning products directly on them.

Read the full care guide →